Rembrandt Guest Information

Welcome to The Rembrandt. At Sarova Hotels nothing is too much trouble; please let us know how we can help make your stay more enjoyable.

Internet

FREE Wireless (WI-FI) high-speed Internet connection is available throughout the hotel. Devices must be Wi-Fi enabled. Connect your devices to the wireless network named ‘Sarova Complimentary Wi-Fi’. Then simply open your web browser and follow the login instructions.

Restaurant and Bar

The 1606 Lounge Bar is an ideal location to relax after a day of meetings or site seeing. Sample the ales from local micro-breweries, enjoy a light meal by the fire or a drink with friends.

Open from 10.00am – 11.00pm, our 1606 Lounge Bar serves food from 12:00pm to 9:00pm offering a selection of small bites, salads and light lunches. We are currently operating a limited lounge and room service menu, with cold sandwiches available from room service 24 hours a day.

The restaurant is only open for breakfast during the times below, and a continental room service breakfast is also available during these times.

7am – 11am daily

Tea and Coffee

For your safety, tea and coffee refreshments are not kept in the bedrooms. You may request for complimentary refreshments from reception, safely packed and disinfected.

Guest Amenities

If you require guest amenities like shampoo or conditioner at anytime during your stay, we can provide a complimentary and disinfected guest amenities pack from reception.

Room Service

A room service menu is available in your room. To order room service, please dial 0 phone or by using the Ordamo app whose details will be provided to you on check in.

Our room service operates from 7.00am – 11.00pm (from 8.00am on Sunday and Bank Holidays), with a reduced offering available 24 hours.

The Rembrandt  Hotel complies with current legislation and adds softener to its water, therefore, some guests may prefer not to drink our tap water. For guests wishing to purchase mineral water, it is available via room service and will be delivered to your room, for a charge of £3.95 per litre bottle.

Dry Cleaning/Laundry

A dry cleaning service is only available on weekdays, not Saturdays, Sundays or Public Holidays. Please request a laundry bag and laundry form by calling 0. For same day service, please contact reception on 0.

Business Services

A full range of business services are available during your stay.

Meeting and Event Rooms

Each of our six suites, elegantly decorated with a nod to the hotel’s history, features natural daylight and flexible seating arrangements.

The suites combine to create two large banqueting halls, Kings Suite and Queens Suite. Kings Suite has a maximum capacity of 200 guests for a reception or indoor team building activities.

For more information please contact the meetings and events team via reception by dialling 0.

Doctor/Dentist/Emergencies

Should you require any medical services during your stay, please contact the duty manager by dialling 0. Please note, there will be a standard call-out charge for this service.

For assistance in any emergency, please dial 0.

Electrical Appliances

The hotel electricity supply is 220-240 volts. If you are unsure about compatibility of overseas appliances, please contact reception on 0 to ensure it complies with the hotel’s electricity supply.

Pet Policy

The Rembrandt is a pet-free hotel. Service animals are allowed.

Security

Under the Hotel Proprietor’s Act 1956, the hotel’s liability is limited to £100.00 per guest, and we advise that you do not leave any valuables in your room or key cards in your door.

Smoking Policy

Smoking and vaping is only permitted within the clearly identifiable smoking areas. Anyone found to be smoking or vaping in any part of the hotel or its non-smoking bedrooms will be liable to a fixed charge of £250.00 to cover cleaning costs.

Telephone/Wake-Up Calls

Internal Calls

For room to room calls, dial 7 followed by the room number. To connect to the housekeeping, reception, restaurant or room service departments within the hotel, please dial 0.

External and International Calls

To connect to an outside line, please dial 9 followed by the local area code or international code, then the number that you require. Should you require assistance or any help with the country codes, please dial 0 for the operator. The price for external telephone calls is 22 pence per unit. This price includes British Telecom charges, a hotel surcharge and VAT at the current rate.

Collecting your Voice Messages

If the light is flashing on your telephone handset or you hear an audible 2 beep tone when you lift the receiver, then you have a Voice Message.

To access your message:

Lift the receiver, dial 5555, follow the options and dial 1 for mailbox (Voice Message).

Charges

Please note that these prices are only to be used as guidelines and are based on telephone calls of approximately 3 minutes duration:

Within the UK free

UK Mobiles free

Within Europe £6.00

To the North America £9.00

Wake-Up Calls

A wake-up call may be arranged via switchboard by dialling 0.

Tourist Attractions

Note: Due to COVID-19 the availability and times of visitor attractions may be altered. It is best to check with the attraction for the latest information before you travel.

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