Frequently Asked Questions

Check in is from 3pm. Early check in can be requested for a small fee but is not guaranteed.

Check out is until 11am. Late check out can be requested for a small fee but is not guaranteed.

We have a number of initiatives we’ve implemented to keep hotel guests and staff safe. Learn about our StaySafe at Sarova programme.

Palette Restaurant and 1606 Lounge Bar are open daily from 12pm to 10pm. During quiet times, food will be served only in 1606 Lounge Bar.
Take a look at the menu.

Yes! Enjoy Afternoon Tea from 12pm – 6.30pm served daily.

Yes! Aquilla Health and Fitness is equipped with a gym, indoor pool, hot tub and steam and sauna facilities. Hotel resident guests may access Aquilla Health and Fitness for a discounted daily fee of £10 per person.

Aquilla Health and Fitness is open Monday to Friday 7am to 10pm, and Saturday and Sunday 8am to 8pm.

Several car parks in Knightsbridge and South Kensington offer secure 24-hour parking. We recommend Chelsea Cloisters which is about a 10 minute walk away and offers discounted rates for hotel guests.

No. We don’t accept pets in any of our bedrooms or public areas, except for service animals.

Flexible reservations must be cancelled or amended no later than 12pm, the day before your scheduled arrival date to avoid a penalty charge of the first nights rate.

Prepaid reservations require a 100% non-refundable deposit at the time of booking and cannot be amended or cancelled once the reservation is confirmed. Credit cards will be charged for the full amount of your stay within 24hrs after making your reservation. You must be able to show the credit card used for the deposit at check-in, otherwise you must be able to provide an official form of photo I.D. or provide an alternate method of payment.

To amend or cancel a reservation, please contact the hotel on 020 7589 8100.

Families are welcome at The Rembrandt and children aged four and under stay for free when sharing with two adults. Find out more about our family accommodation.

Yes. The Rembrandt hosts many Christmas events every year, including Christmas Parties, Festive Lunches and Dinners, Christmas Afternoon Tea, Christmas Day Dinner and New Year’s Eve events. For more information on Christmas at The Rembrandt, call us on 0207 589 8100.

No, there’s no loyalty programme, but we offer a number of benefits for booking direct, including a free drink of your choice to enjoy during your stay.

Call our reception team as soon as possible to let us know. We will do our best to return any lost property as soon as possible.

Yes. Menus detailing allergens are available on request. Please advise the waiting staff of any food allergies.

Aquilla Health and Fitness is open Monday to Friday 7am to 10pm, and Saturday and Sunday 8am to 8pm.

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