Frequently Asked Questions

Check in is from 3pm. Early check in can be requested for a small fee but is not guaranteed.

Check out is until 11pm. Late check out can be requested for a small fee but is not guaranteed.

We have a number of initiatives we’ve implemented to keep hotel guests and staff safe. Learn about our StaySafe at Sarova programme.

At Sarova Hotels, we’re changing the way we host meetings and events to keep our staff, delegates and guests safe. Take a look at some of our initiatives on our Safe Meetings Policy.

Open from 10.00am – 10.00pm, our 1606 Lounge Bar serves food from 12:00pm to 9:00pm offering a selection of small bites, salads and light lunches. We are currently operating a limited lounge and room service menu, with cold sandwiches available from room service 24 hours a day. As required by the Government due to COVID safe measures, the bar and lounge will close at 10.00pm.

With a super small team, we’re not currently offering Afternoon Tea. We will bring it back soon!

The Rembrandt’s gym facility, Aquilla Health and Fitness, is currently closed do to the Government’s advice on social distancing.

Several car parks in Knightsbridge and South Kensington offer secure 24-hour parking. We recommend Chelsea Cloisters which is about a 10 minute walk away and offers discounted rates for hotel guests.

No. We don’t accept pets in any of our bedrooms or public areas, except for service animals.

Flexible reservations must be cancelled or amended no later than 12pm, the day before your scheduled arrival date to avoid a penalty charge of the first nights rate.

Prepaid reservations require a 100% non-refundable deposit at the time of booking and cannot be amended or cancelled once the reservation is confirmed. Credit cards will be charged for the full amount of your stay within 24hrs after making your reservation. You must be able to show the credit card used for the deposit at check-in, otherwise you must be able to provide an official form of photo I.D. or provide an alternate method of payment.

To amend or cancel a reservation, please contact the hotel on 020 7589 8100.

Families are welcome at The Rembrandt and children aged four and under stay for free when sharing with two adults. Find out more about our family accommodation.

Yes. The Rembrandt hosts many Christmas events every year, including Christmas Parties, Festive Lunches and Dinners, Christmas Afternoon Tea, Christmas Day Dinner and New Year’s Eve events. For more information on Christmas at The Rembrandt, call us on 0207 589 8100.

Yes. The Rembrandt Hotel is part of the Sarova Hotels group which offers the Sarova Select Loyalty Programme. As a Sarova Select member you will receive 10% off our Best Available Rates, 5% off our Advanced Purchase Rate and many more rewards. Visit www.sarova.com/sarovaselect to find out more.

Call our reception team as soon as possible to let us know. We will do our best to return any lost property as soon as possible.

Yes. Menus detailing allergens are available on request. Please advise the waiting staff of any food allergies.

Aquilla Health and Fitness is currently closed to adhere to the Government’s advice on social distancing.

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