Date published: May 11, 2021

Hotel Receptionist

Our Reception team is the welcoming face of our hotel. As Receptionist you will be responsible for creating wonderful first and lasting impressions on our guests. Being in a customer facing role means you are a friendly, well – presented and confident individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests and that is why we are looking for someone who is ready to go above and beyond in everything they do.
What will I be doing as Receptionist?

• Providing a welcoming and friendly atmosphere for our guests
• Performing smooth check-in and check-out for guests ensuring that our guests are responded to promptly and professionally at all times
• Assisting with guest enquiries and resolving general complaints
• Ensuring all housekeeping requests are communicated between reception and housekeeping promptly
• Liaising with reservations to ensure guest requests are dealt with efficiently
• Liaising with Maintenance to ensure maintenance complaints are quickly and satisfactorily resolved
• Taking room reservations out of office hours
• Attending on job coaching and training
• Working well with your colleagues to ensure smooth service and high team morale

As Receptionist you will have…

• Excellent customer care skills
• Excellent command of the English language both written and oral is essential as telephone work is required
• Be able to work on your own initiative
• Positive attitude and excellent communications skills
• Be able to cope well under pressure
• A positive outlook and willingness to learn, contribute and grow.
• A passion for hospitality and service with a smile.
• Flexible to work any of seven days on a rota basis, mornings and evenings as required.
• One year experience in a similar role in hospitality is essential.
• Good working knowledge of Opera PMS is essential.

Why join the Rembrandt Hotel’s team as Receptionist ?
At Sarova Hotels, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Sarova Hotels team, you will enjoy a range of benefits, including:

• Smart uniform and free meals on duty
• 28 days holiday including bank holidays
• An additional paid day off for your birthday
• Workplace Pension Scheme
• Employee Assistance Programme EAP
• Employee of the Month and Year Awards
• Sarova Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates at all hotels in the group
• Opportunities for training and development & recognising your potential

 In line with current immigration rules all applicants must be legally able to live and work full time in the UK.