Date published: February 26, 2019
Senior Meetings & Events Co-ordinator
The Revenue team is key to our business as they are often the first point of contact many of our guests have with the Rembrandt Hotel. As a Senior Meeting & Events Coordinator you will provide our guests with a personal reservations service for all types of meetings and events, large and small. As part of the team you will work both re-actively and proactively to sell the hotel and its facilities to potential guests. We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.
What will I be doing as Senior Meeting & Events Co-ordinator?
·Dealing with and processing all enquiries for any conference and or function to be held within the Food & Beverage outlets, ensuring that clients needs are fully understood and met, whilst revenue & profits maximised
·Recording and processing all bookings, cancellations and amendments promptly in the M & E computer system (Events 500) ensuring the highest quality and standards are maintained in all of the information and printed material issued
·Communicating all clients’ needs through the publishing of weekly function sheets and amendments as appropriate providing consistent and effective communications with the hotels operational teams on a daily basis as well as during the weekly operations meeting.
·Filling in business gaps when the Food and Beverage Outlets have not been booked.
·Taking bookings for accommodation and facilitating a smooth booking process in order to meet all clients needs
·Attending daily/weekly business meetings to co-ordinate the smooth operation of all departments
·Conducting show-rounds to all potential clients and facilitate the co-ordination of booking of the Food and Beverage outlets as well as the Rooms.
·Ensuring that all test calls/emails are handled in line with the company standards.
·Producing and presenting the weekly M&E forecast in the absence of the Revenue & Events Office Manager
As Senior Meeting & Events Co-ordinator you will have…
·Ideally a Degree in Hospitality, Event Management or Tourism
·At least one years experience in meeting & events co-ordination in a quality hotel or event company with multiple meeting rooms
·Telesales experience with both re-active and pro-active sales skills
·Computer skills with experience of Event Management Diary and Opera
·Previous room reservations experience
·Knowledge of London’s Meetings and Events environment/industry
·The ability to be self motivated with a passion for sales & achieving targets
·To be a real people person and a good team player
·Excellent attention to details and good administration skills
·Excellent presentation, communication and interpersonal skills with a professional manner
·Flexibility as working pattern will be 5 days per week (normally Monday to Friday during office hours, however, occasional evening and Saturday shifts will be required)
Why join the Sarova Hotel’s team as Senior M&E Co-ordinator?
At Sarova Hotels, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Sarova Hotels team, you will enjoy a range of benefits, including:
- Free meals on duty
- 28 days holiday including bank holidays
- An additional paid day off for your birthday
- Workplace Pension Scheme
- Complimentary Life assurance
- Employee Assistance Programme EAP
- Various incentives and rewards based on performance
- Employee of the Month and Year Awards
- Sarova Rewards for going the extra mile & delivering exceptional guest service
- Annual staff party
- Regular employee appreciation events
- Discounted membership of onsite Health Clubs & Spas
- Family & Friends Accommodation rates at all hotels in the group
- Opportunities for training and development & recognising your potential
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